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CEB Flexible Options and Flight Cancellations due to extended NCR MECQ

The Philippine government, through the Inter Agency Task Force (IATF) Resolution No. 135-A, has retained the Modified Enhanced Community Quarantine (MECQ) status of the National Capital Region (NCR) until September 7, 2021.

The Philippine government, through the Inter Agency Task Force (IATF) Resolution No. 135-A, has retained the Modified Enhanced Community Quarantine (MECQ) status of the National Capital Region (NCR) until September 7, 2021.

Cebu Pacific will continue to operate flights for essential travel during this time.

Following this, Cebu Pacific and Cebgo have cancelled the following flights from September 1 to 5, 2021:

Route Flight numbers Dates Covered
Manila – Bohol – Manila 5J 619 / 620 Sept 2 and 5, 2021
Manila – Boracay (Caticlan) – Manila 5J 891 / 892 Sept 1, 2 and 5, 2021
Manila – Boracay (Caticlan) – Manila 5J 901 /902 Sept 1-4, 2021
Manila – Cebu – Manila 5J 569 / 570 Sept 2, 2021
Manila – Coron – Manila 5J 6043 / 6044 Sept 2 and 4, 2021
Manila – Davao – Manila 5J 977 / 978 Sept 2-5, 2021
Manila – Tacloban – Manila 5J 649 / 650 Sept 2 and 4, 2021
Manila – Masbate – Manila DG 6177 / 6178 Sept 4, 2021
Manila – San Jose – Manila DG 6031 / 6032 Sept 4, 2021
Manila – Siargao – Manila DG 6839 / 6840 Sept 2 and 4, 2021
Cebu – Boracay (Caticlan) – Cebu DG 6132 / 6133 Sept 2 and 5, 2021
Cebu – Butuan – Cebu DG 6925 / 6926 Sept 5, 2021
Cebu – Cagayan de Oro – Cebu DG 6718 / 6719 Sept 2, 2021
Cebu – Siargao – Cebu DG 6851 / 6852 Sept 3 and 5, 2021
Cebu – Tacloban – Cebu DG 6571 / 6572 Sept 5, 2021

Passengers with cancelled flights may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:

Rebook

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.

Travel Fund

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

Refund
The process may take up to two (2) months from the date of request.

However, passengers who wish to voluntarily postpone their domestic flights until September 7 may cancel up to two (2) hours before their scheduled time of departure, and may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) :

Rebook

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.

Travel Fund

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.

Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: bit.ly/CEBFaqs



For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.

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