Globe Business has launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, reinforcing the company’s focus on dependable, enterprise-grade connectivity that businesses can build on with confidence. GOCCC is engineered to make AI-powered, omnichannel customer engagement accessible to the local market, offering a cloud-native solution that bridges traditional operations and modern digital demands.
The introduction of GOCCC specifically addresses the evolving needs of Philippine organizations, ranging from burgeoning small and medium businesses to established leaders in the IT-BPM, financial services, healthcare, and retail sectors. While many enterprises rely on outdated on-premise systems that are often expensive to maintain and difficult to scale, GOCCC offers an agile alternative. By removing barriers posed by heavy infrastructure, the platform allows hybrid and remote teams to deploy a sophisticated contact center environment that scales with the business.
“In a service-driven economy like the Philippines, the quality of customer engagement is a critical differentiator for any growing enterprise,,” said KD Dizon, Vice President and Head of Globe Business. “With the launch of GO Cloud Contact Center, we are moving beyond basic connectivity to provide a platform where AI and omnichannel capabilities are no longer luxury features, but standard tools for local businesses. By modernizing the contact center, we are enabling our partners to meet their customers on any channel they prefer, ensuring that the Filipino brand of service remains competitive, responsive, and future-ready.”
A key differentiator is accessibility. By operating on a subscription-based model, GOCCC democratizes access to high-tier technology, enabling organizations to scale their operations precisely alongside their actual requirements and resources. This flexible approach, combined with deployment cycles completed in days rather than weeks, ensures that sophisticated customer experience tools are within reach for enterprises at any stage of their journey.
“Cloud technology should not be reserved for large-scale global players alone,” said Cenk Soyak, CEO and Co-Founder of Call Center Studio. “Our partnership with Globe Business brings global expertise and local reliability together, making an AI-driven customer experience achievable for Philippine businesses of all sizes.”
Customers also benefit from Globe’s enterprise-grade service-level agreements (SLAs), robust infrastructure, and dedicated support. This partnership provides a secure and reliable foundation for businesses as they scale their operations from legacy setups to more agile, cloud-based operations.
