“We wish to apologize to our Filipino basketball fans for the sudden and disappointing turn of events today. We ourselves are extremely disappointed by this unexpected development. All we wanted was to give our Filipino basketball fans a real treat while at the same time, through this benefit event, help our countrymen who are still recovering from Supertyphoon Yolanda and more recently Typhoon Glenda,” PLDT Chairman Manuel V. Pangilinan said.
PLDT Executive Vice President Ariel Fermin assured ticket holders for events today and tomorrow will be refunded in full and in an expeditious manner.
Fermin said those seeking a refund may send the following information: 1) full name; 2) ticket number; 3) contact number; and 4) email address either by text message to 0919 614 0865<tel:0919%20614%200865> or email to RefundIGW@gmail.com<mailto:RefundIGW@gmail.com>.
The ten-digit ticket number can be found at left portion of the ticket, below the seat number.
Fermin said that the agreement with the event organizer, IGW — whose role it was to arrange the participation of the NBA players — provided for a format involving a basketball clinic followed by a 5-on-5 game between Gilas Pilipinas and the Fibr All-Stars.
However, PLDT was informed by IGW a few hours before the event today, July 22, that the 5-on-5 game was, as advised by IGW to PLDT, not allowed by the NBA.
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