Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP and VMware software, has been named a multiple honoree of the 19th annual Stevie Awards for Sales & Customer Service, and the 2025 Business Intelligence Group AI Excellence Awards.
Winner of Silver Stevie for Front-Line Customer Service Team of the Year and Bronze Stevie for Best Customer Satisfaction Strategy
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. A standout amongst more than 2,100 nominations from organizations of all sizes and virtually every industry, Rimini Street received two awards in the Sales & Customer Service category:
Silver Stevie for Front-Line Customer Service Team of the Year in Technology Industries, awarded to Rimini Street’s Global Service Delivery team in recognition of its commitment to delivering extraordinary service and resolutions to thousands of clients around the world, including more than 8,500 milestone updates per month, consistently meeting and exceeding expectations with an industry-leading 4.9 out of 5.0 client satisfaction rating.
Bronze Stevie for Best Customer Satisfaction Strategy awarded to Rimini Street’s Global Client Engagement team applauding the vision, execution and impact of the Executive Sponsor Program, aligning senior leadership with key clients to ensure their voices shape strategic priorities and provide transparency at the highest levels.
“At Rimini Street, we believe in earning the trust of our thousands of clients each and every day, not only by delivering what is promised, but by taking the time to learn the intricacies of our clients’ needs beyond the technological,” said Nancy Lyskawa, executive vice president and chief client officer. “Our commitment to our clients’ success starts even before they become a client, working together to strategize a smart path to achieve operational excellence, efficiency and extraordinary outcomes. As a true partner, we will always prioritize providing vendor-agnostic guidance and honoring their business needs as our own.”
Winner of the Business Intelligence Group’s 2025 Best AI-based Customer Service Solution of the Year Award
The Business Intelligence Group’s 2025 Artificial Intelligence Excellence Awards recognizes outstanding organizations, products, and individuals who are driving innovation and redefining possibilities in AI. Selected by a panel of industry experts, the winners represent the pinnacle of AI advancement, excelling in predictive analytics, generative AI, explainable AI, and beyond.
Rimini Street received the award for Best AI-based Customer Service Solution of the Year for its patented and proprietary, human-first, AI-enhanced enterprise software support and processes. The innovation continues to produce impressive, tangible results to clients, rapidly connecting client engineers with the most suitable Rimini Street experts with the security, language, time and experience contributing to a reduction in resolution times by 23%.
High remarks from judges included statements such as, “Rimini Street has set a high bar for AI-enhanced enterprise software support, successfully blending AI technology with expert-driven service to create a fast, efficient and personalized support experience.”
“Having access to top engineering talent to tackle the toughest IT challenges is made even more extraordinary through Rimini Street’s Case Assignment Advisor which matches the best-fit engineer with case within seconds based on 35+ vectors, C-Signal application which detects anomalies and proactively notifies regional managers for escalation, and our Case Assistant application that leverages historical cases to accelerate case resolution and provide root cause analysis,” said Craig Mackereth, executive vice president of global service delivery. “We are honored to be recognized for our innovations which are purpose-built to ensure our clients’ mission-critical systems are well-supported for both near and long-term success.”
Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and end-to-end outsourcing solutions for SAP, Oracle, VMware and many more applications to support competitive advantage, profitability and growth.
